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Enterprise Service Management can Keep IT Relevant – Here’s how by Bill Sheridan
Published in the Service Management Paper of May 27th, 2015 During recent years, especially with the increase in cloud services, IT has lost some of its control on technology decisions. Lines of...
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Enterprise Service Management – Not Just About ITSM Processes
While some still think of ITSM and ITIL as merely the service delivery and IT support processes they use the ITIL service lifecycle offers so much more. Source: Enterprise Service Management – Not Just...
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